IT System and Support Analyst

We have an exciting opportunity for you to join our Team as our IT System and Support Analyst for the WP Group.

WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels to domestic, commercial and corporate Customers.

Being owned by one of Brazil’s largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships.

The Position

The Systems and Support Analyst will manage technology incidents and requests from across our business include local and regional support. Those incidents or requests will either be delivered via phone, chat, email or directly through self-service functionality. The role will be responsible for resolving most incidents and addressing most requests independently and where outside of their capabilities, ensuring they are assigned to the most appropriate member of the team or one of our approved managed service providers.

Responsibilities

  • Provides 1st and 2nd Line End User Support
  • Performs analysis, diagnosis and resolution of support incidents
  • Administer the help desk process and systems
  • Sets up new users and decommissions leavers (End User Hardware and Access to Applications)
  • Manage end user hardware including telephones, mobile phones, tablets, laptop and desktop computers
  • Support Operating System (Currently Windows 10)
  • Conduct remote device management
  • Manage Active Directory (Creations, Deletions, Passwords and Group Maintenance)
  • Maintain accurate software and hardware asset records

Experience and Attributes Needed

  • Passion and understanding of the IT and Technology landscape
  • Good written and spoken English communication skills including an ability to articulate technical subjects to non-technical users
  • Fast learner with the ability to work on their own as well as part of a team
  • Excellent customer service skills
  • A problem solver
  • Driven and Self-Motivated with a focus on ensuring our business operates efficiently and effectively
  • Demonstrate an organized approach to their work

Benefits

  • Competitive salary
  • 22 days holiday per annum increasing in the second year of service to 25 days
  • Generous annual performance bonus
  • Life insurance 4x basic salary
  • Contributory Pension (4.5% Employee and 4.5% Employer contribution)
  • Employee Perks portal, GP helpline and assistance programmes

If you are interested in being part of a global organisation who truly value their employees and encourages development and progression, please apply today.

For more information about our Employee benefits and to read our Recruitment and Employment Privacy Notices that describe how we handle and store your data please, go to the Careers section of our website.

To apply, please send your CV and covering letter to career@thewp-group.co.uk

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